Sep 2015 – Apr 2023
Helpdesk Manager & Development Officer
- Help Desk management and line manager duties for support staff
- Dynamics 365 (CRM) development and maintenance including data management
- Bespoke systems design and development using Power Platform tools
- Microsoft Azure administration and maintanance
- Inhouse servers and server services administration and maintenance
- Office 365 administration
- Teams Phones administration
- Web design including advising on UI principles and copy writing
- Designing forms, marketing emails and processes for comms teams in Dynamics Marketing system
- IT Support
- Finance systems troubleshooting and maintenance
- Designing and providing IT related training sessions for IT team and staff members online and in person, including staff based in East Africa
- Mobile account management, including contract renewal negotiations and transferring contract to new provider
- Budgeting and expense reconciliation for the IT department purchases
- Member of Medical First Aiders, Mental Health First Aiders and Role Evaluation groups
Sep 2011 – Sep 2015
Sales and Inventory Manager
- Line management responsibilities for IT and Sales staff
- Hardware and software maintenance and support
- Database maintenance based on stock feeds from over 70 multinational suppliers
- Integrating new suppliers into company’s system
- IT support for Daughter Company based in US
- Identifying problems with stock availability and listing errors and working closely with suppliers’ Sales Teams to minimise all potential issues
- Coordinating work between Sales and Customer Service Department and assisting Accounts Department with all their stock related enquiries
- Monitoring changes in sales levels and identifying trends